SoloPadi is a business management and order management service that helps businesses manage customers, orders, riders, deliveries and related business activities. This Privacy Policy explains how SoloPadi collects, uses, stores, shares and protects information when you use the SoloPadi mobile application, public ordering forms, customer tracking pages and related services.
1. Information We Collect
Depending on how you use SoloPadi, we may collect or process information such as your name, email address, telephone number, WhatsApp number, business information, customer information, rider information, delivery address, order information, items ordered, order amount, delivery fee, order status, delivery status, relevant dates and timestamps, account information and other information you voluntarily provide when using the service.
2. Account Information
When a vendor or other authorized user creates a SoloPadi account, we may collect information such as an email address and other information required to create and maintain the account. SoloPadi uses third-party authentication infrastructure to securely manage user authentication. Passwords are handled through the authentication system and are not intended to be stored by SoloPadi as plain-text passwords. You are responsible for keeping your account credentials secure.
3. Customer and Order Information
SoloPadi may process information relating to orders that businesses record or that customers provide through SoloPadi public ordering forms. This may include customer name, phone number, WhatsApp number, items ordered, order amount, delivery fee, delivery address, order status, delivery status and relevant order dates and timestamps. SoloPadi is primarily used to record, manage, coordinate and track orders.
4. Payments and Commercial Transactions
SoloPadi does not process or collect customer payments through its public ordering forms. Any payment or commercial transaction between a customer and a vendor takes place independently of SoloPadi unless a future feature expressly states otherwise. SoloPadi primarily provides tools for recording, managing and tracking orders and coordinating their fulfilment.
5. Rider Information
For delivery management, businesses may provide rider information such as rider name, phone number, WhatsApp number, delivery mode, coverage area and other information needed to assign and manage deliveries. An assigned rider may receive customer and delivery information necessary to complete the relevant delivery.
6. Public Ordering Forms
SoloPadi may provide businesses with public ordering forms or ordering pages that customers can access without creating a SoloPadi account or installing the SoloPadi application. Customers may provide information needed by the vendor to record and fulfil an order, such as name, telephone number, WhatsApp number, delivery address, order details and other information requested by the vendor.
7. Customer Order Tracking
SoloPadi may generate a unique order-tracking link that a vendor can provide to a customer. A customer may access the tracking link through a web browser without creating a SoloPadi account or installing the SoloPadi application. Depending on the order, the tracking page may display information such as the order number, order status, delivery status, relevant order details and delivery progress. Customers should avoid sharing their unique tracking link with unauthorized persons because anyone with access to the link may be able to view the information made available through it.
8. Customer Order Confirmation
SoloPadi may provide a unique confirmation link associated with an order that allows a customer to confirm receipt of their order. A customer may access the confirmation link without creating a SoloPadi account or installing the SoloPadi application. Customers should confirm an order only after they have actually received it. Confirmation links may become unavailable after the order has been confirmed or completed.
9. How We Use Information
We may use information collected through SoloPadi to create and manage accounts, provide and operate the service, manage business information, record and manage orders, coordinate order fulfilment, track order and delivery status, manage customer information, coordinate deliveries, assign riders, provide customer tracking links, provide order confirmation functionality, communicate about orders and deliveries, provide customer support, maintain security, troubleshoot technical problems, improve the service and comply with applicable legal obligations.
10. Sharing of Information
SoloPadi may make information available to authorized parties when reasonably necessary to provide or fulfil an order. For example, a business may access information about its own customers and orders, an assigned rider may receive customer and delivery information necessary to complete a delivery, and a customer may receive information necessary to track or confirm an order. We may also use third-party service providers that help us operate authentication, databases, hosting, communications, security and other technical infrastructure.
11. Third-Party Services and Supabase
SoloPadi uses third-party technology and infrastructure providers to operate parts of the service. For example, SoloPadi uses Supabase for backend infrastructure, database functionality and user authentication. Information processed through these services may be stored or processed using the relevant provider infrastructure. Third-party providers may process information on our behalf as reasonably necessary to provide their services.
12. Data Security
We take reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, loss or destruction. These measures may include authentication controls, access controls, secure communications and database security measures. However, no internet-based application, transmission or storage system can be guaranteed to be completely secure.
13. Data Retention
We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy. Retention may depend on whether the information is required to provide the service, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal obligations, enforce agreements or protect the security of the service. When information is no longer reasonably required, we may delete, anonymize or otherwise dispose of it in accordance with applicable requirements and our operational practices.
14. Account Deletion
SoloPadi provides logged-in users with the ability to delete their account through the application. When an account deletion request is completed, we will delete or anonymize personal information associated with the account where reasonably possible and where deletion is not prevented by legal, security, fraud-prevention, dispute-resolution or legitimate business requirements. Some information may need to be retained for a limited period where required by law or reasonably necessary to maintain transaction records, resolve disputes, prevent fraud or protect the security of SoloPadi. Deleting an account may permanently remove access to the account and associated services and may not be reversible.
15. Your Privacy Rights and Choices
Depending on applicable law, you may have rights concerning your personal information, including the right to request access to information we hold about you, request correction of inaccurate information, request deletion of certain information, or raise concerns about how your information is handled. You may use available account controls or contact us at admin.solopadi@gmail.com. We may need to verify your identity before processing certain requests.
16. Children
SoloPadi is intended for businesses, vendors, riders and customers who are legally able to use the service. SoloPadi is not designed to knowingly collect personal information from children for purposes unrelated to the service. If you believe that a child has provided personal information to SoloPadi in circumstances where it should not have been collected, please contact us.
17. Local Storage and Similar Technologies
Depending on the platform and version of SoloPadi, the application may use local storage or similar technologies to maintain information such as application preferences, authentication state, onboarding information or other data necessary for the application to function. These technologies may help maintain sessions, remember settings and provide core application functionality.
18. Communications
SoloPadi may use contact information provided by users to communicate information necessary to operate the service, including account-related information, order-related information, delivery information, security notifications, customer support responses and privacy-related responses. Where applicable, communications may be sent through email, telephone, WhatsApp or other communication methods provided by the user.
19. Data Sharing and Sale
We do not sell personal information to third parties. Information may be shared with authorized users, service providers or other parties where reasonably necessary to provide the service, fulfil an order, coordinate a delivery, maintain security, comply with legal obligations or protect the rights and safety of SoloPadi and its users.
20. Changes to This Privacy Policy
We may update this Privacy Policy when SoloPadi develops, our data practices change, our service providers change or applicable legal requirements change. When we make changes, we will update the Last updated date at the beginning of this Privacy Policy. Where appropriate, we may also provide additional notice through the SoloPadi application or other available communication channels.
21. Contact Us
If you have questions about this Privacy Policy, want to exercise an applicable privacy right, need assistance with account deletion or have a privacy concern, please contact SoloPadi at admin.solopadi@gmail.com.