These Terms of Service govern your access to and use of SoloPadi, a business management and order management service. SoloPadi provides tools that help businesses manage customers, orders, riders, deliveries, order tracking and related business activities.
1. About SoloPadi
SoloPadi provides technology and tools that help businesses record and manage customer orders, coordinate deliveries, assign riders, monitor order status and provide customers with order tracking and order confirmation functionality.
2. Acceptance of These Terms
By accessing or using SoloPadi, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms, you should not use SoloPadi.
3. Eligibility
You may use SoloPadi only if you are legally capable of entering into an agreement under applicable law. If you use SoloPadi on behalf of a business or another organization, you confirm that you have the authority to do so.
4. Accounts
Certain SoloPadi features require an account. You are responsible for providing accurate information when creating and maintaining your account and for keeping your login credentials secure. You are responsible for activity carried out through your account. You should notify us promptly if you believe your account has been accessed without your permission.
5. Account Deletion
SoloPadi provides logged-in users with the ability to delete their account through the application. Account deletion may permanently remove access to the account and associated services. Some information may be retained where reasonably necessary to comply with legal obligations, resolve disputes, prevent fraud, maintain transaction records or protect the security of SoloPadi.
6. Vendors and Businesses
Vendors and businesses using SoloPadi are responsible for the accuracy and legality of information they provide, including customer information, order information, product or service descriptions, prices, delivery information and order status updates. Vendors remain responsible for fulfilling their customer orders and for complying with applicable laws and business obligations.
7. Customers and Public Ordering Forms
SoloPadi may provide public ordering forms that customers can access without creating a SoloPadi account or installing the application. Customers may provide information needed by the vendor to record and fulfil an order. Customers are responsible for providing accurate information when submitting an order.
8. Payments and Commercial Transactions
SoloPadi is primarily an order and delivery management platform. Customers may complete payment or other commercial transactions directly with vendors independently of SoloPadi. SoloPadi does not process or collect customer payments through its public ordering forms unless a future feature expressly states otherwise. Vendors remain responsible for their own pricing, payment arrangements, taxes, refunds and other commercial obligations.
9. Orders
SoloPadi provides tools for recording, managing, coordinating and tracking orders. SoloPadi does not necessarily sell, supply or fulfil the products or services ordered through vendors. The vendor remains responsible for the products or services supplied, the accuracy of order information and fulfilment of the customer's order.
10. Riders and Delivery
Vendors may use SoloPadi to assign riders and coordinate deliveries. Riders may receive customer, order and delivery information necessary to complete an assigned delivery. Riders are expected to use such information only for legitimate delivery purposes and to handle customer information responsibly.
11. Customer Order Tracking
SoloPadi may provide customers with unique order-tracking links. Customers may access these links through a web browser without creating a SoloPadi account or installing the application. Tracking information is provided to help customers understand the status and progress of their order.
12. Customer Order Confirmation
SoloPadi may provide a customer confirmation link associated with an order. Customers should use the confirmation functionality only for the relevant order and should confirm receipt only after they have actually received the order. Confirmation links may become unavailable after the applicable order has been completed or confirmed.
13. Acceptable Use
You must use SoloPadi lawfully and responsibly. You must not use SoloPadi to commit fraud, deceive others, violate applicable laws, abuse or harass other users, misuse customer information, gain unauthorized access to another account, interfere with the operation of the service, introduce malicious software, or attempt to compromise the security of SoloPadi or its users.
14. User-Provided Information
You are responsible for ensuring that information you provide through SoloPadi is accurate, lawful and appropriate for the purpose for which it is provided. You should not provide personal information about another person unless you have a lawful basis or appropriate authorization to do so.
15. Privacy
Your use of SoloPadi is also governed by the SoloPadi Privacy Policy. The Privacy Policy explains what information SoloPadi collects or processes, how information is used, how information may be shared, how information is protected, and how users can exercise applicable privacy rights.
16. Third-Party Services
SoloPadi relies on third-party technology and infrastructure providers to operate parts of the service. These may include providers of authentication, databases, hosting, communications and other technical services. Third-party services may be subject to their own terms and policies.
17. Service Availability
We aim to keep SoloPadi available and reliable, but we do not guarantee that the service will always be uninterrupted, secure or error-free. SoloPadi may occasionally be unavailable because of maintenance, technical problems, network failures, third-party services or circumstances outside our reasonable control.
18. Changes to the Service
SoloPadi may be updated, modified, expanded, restricted or discontinued from time to time. Features may change as the service develops. We may also introduce new features or remove existing features where reasonably necessary for operational, technical, security or business reasons.
19. Suspension or Termination
We may restrict, suspend or terminate access to SoloPadi where reasonably necessary to protect the service, users, customers or third parties, to address security concerns, to comply with legal requirements, or where an account is being used in violation of these Terms.
20. Intellectual Property
SoloPadi and its associated software, branding, designs, interfaces, content and technology may be protected by applicable intellectual property laws. Except as expressly permitted, you may not copy, modify, distribute, reverse engineer, reproduce or commercially exploit SoloPadi or its components without appropriate authorization.
21. User Content and Business Data
You retain responsibility for information and business data that you submit to SoloPadi. By using the service, you authorize SoloPadi to process such information as reasonably necessary to provide the requested functionality, including order management, delivery coordination, customer communication and tracking.
22. Limitation of Responsibility
SoloPadi provides technology and tools to support business, order and delivery management. To the extent permitted by applicable law, SoloPadi is not responsible for the independent acts or omissions of vendors, riders, customers, payment providers, telecommunications providers or other third parties.
23. Vendor-Customer Transactions
Any commercial relationship between a vendor and a customer, including the quality, availability, pricing, payment, delivery, refund or suitability of products or services, is primarily the responsibility of the relevant vendor and customer. SoloPadi provides technology to facilitate order management and related communication but is not necessarily a party to the underlying transaction.
24. No Guarantee of Delivery or Product Quality
SoloPadi does not guarantee that a vendor will fulfil an order, that a rider will complete a delivery within a particular period, or that products or services supplied by a vendor will meet a particular standard. Users should resolve issues concerning products, services, payments or fulfilment with the relevant vendor where appropriate.
25. Changes to These Terms
We may update these Terms from time to time as SoloPadi develops, our services change, or legal and operational requirements change. Updated Terms will be made available through SoloPadi. The Last updated date will indicate when the Terms were most recently revised. Continued use of SoloPadi after an update may constitute acceptance of the revised Terms where permitted by applicable law.
26. Governing Law
These Terms are intended to be governed by the applicable laws of Nigeria, subject to any mandatory legal rights or requirements that may apply to you under applicable law.
27. Contact Us
If you have questions, concerns or requests relating to these Terms of Service, please contact SoloPadi at admin.solopadi@gmail.com.